Purpose of the Report
The Engineer League dashboard is designed to measure and compare engineer performance based on job activity and completion statistics. It provides a league-style overview of engineer productivity, highlighting top and bottom performers, job status distribution, and first-time fix performance.
The dashboard is divided into two pages:
Engineer League – Presents an overall performance summary, league rankings, and engineer performance indicators.
Jobs by Engineer – Provides detailed comparisons of job statuses across engineers, allowing managers to monitor workload distribution and job progression.
Together, these pages help supervisors and operational managers monitor engineer productivity, recognise high performers, identify areas for improvement, and ensure work is distributed effectively across the engineering team.
How to Access the Dashboard
From the main navigation menu, select the Self Service module.
Open the All Standard Dashboards folder.
Locate Engineer League.
Click Preview to open the dashboard.
Apply any desired filters. The dashboard will automatically refresh based on the selected filter values.
Dashboard Overview
The dashboard contains two pages:
Page 1 – Engineer League
Provides an overall league table of engineer performance, including job counts by status, engineer rankings, and first-time fix performance.
Page 2 – Jobs by Engineer
Displays detailed comparisons of job status across engineers, helping users analyse workloads, job progression, and operational performance.
Engineer League
Dashboard Filters & Descriptions
Engineer
Type: Drop-down selection
Description: Filters the dashboard for a selected engineer, allowing all visualisations to display statistics related to that individual engineer.
KPI Indicators – League Table
Jobs Issued
Displays the total number of jobs currently in the Issued state.
Applied Filter - Job State = Issued
Jobs Completed
Displays the total number of jobs that have been completed.
Applied Filter - Job State = Completed
Submitted
Displays the total number of jobs currently in the Submitted state.
Applied Filter - Job State = Submitted
Invoiced
Displays the total number of jobs that have been invoiced.
Applied Filter - Job State = Invoiced
KPI Kanban & Pivot Table – Top 3 Engineers
This section highlights the engineers who have completed the highest number of jobs.
KPI Kanban
How It Works
Values: Distinct Count of Job Numbers
Category: Completed Engineer
The KPI Kanban displays the Top 3 engineers ranked by completed jobs.
Sorting - Sorted by Completed Engineer in descending order.
Conditional Visualisation - Displays only the Top 3 engineers based on the distinct count of completed jobs.
Pivot Table
Field | Description |
Jobs | Distinct count of completed jobs. |
Ranking Top | Ranking calculated from the total number of completed jobs. |
Completed Engineer | Engineer who completed the jobs. |
Applied Filter - Job State = Completed
Conditional Formatting - The Ranking Top column highlights: Top 1 Engineer – Light green background
KPI Kanban & Pivot Table – Bottom 3 Engineers
This section highlights engineers with the lowest number of completed jobs.
KPI Kanban
How It Works
Values: Distinct Count of Job Numbers
Category: Completed Engineer
Displays the Bottom 3 engineers based on completed job counts.
Sorting - Sorted by Completed Engineer in ascending order.
Conditional Visualisation - Displays only the Bottom 3 engineers based on completed jobs.
Pivot Table
Field | Description |
Jobs | Distinct count of completed jobs. |
Ranking Top | Ranking calculated from completed job totals. |
Completed Engineer | Engineer responsible for the completed jobs. |
Applied Filter - Job State = Completed
Conditional Formatting - The Ranking Top column highlights: Bottom 1 Engineer – Pink background
Stacked Column Chart – Job Status by Engineer
Displays the number of jobs handled by each engineer across different job states.
How It Works
Values: Distinct Count of Job Numbers
Category Axis: Issued Engineer
Legend: Job State
This chart provides a comparison of engineer workloads and job progression.
Applied Filters
Completed
Invoiced
Issued
Submitted
Sort Order
Job states are displayed in the following order:
Invoiced
Completed
Cancelled
Unissued
Issued
Submitted
Pie Chart – First Time Fix by Engineer
Displays the first-time fix performance for each completed engineer.
How It Works
Values: First Time Fix (Sum), Distinct Count of Jobs
Trellis Columns: Completed Engineer
Each pie chart represents an individual engineer, allowing easy comparison of first-time fix performance across the engineering team.
Applied Filters
Job State = Completed
Job State = Invoiced
Jobs by Engineer
Dashboard Filters & Descriptions
Call Date Range
Type: Date range selector
Description: Filters jobs based on the original call logged date.
Engineer
Type: Drop-down selection
Description: Filters all charts for a selected engineer.
Column Chart – Jobs: Issued
Displays the number of currently issued jobs assigned to each engineer.
How It Works
Values: Distinct Count of Job Numbers
Category Axis: Issued Engineer
Legend: Job State
Applied Filter - Job State = Issued
Sort Order
Invoiced
Completed
Cancelled
Unissued
Issued
Submitted
Column Chart – Jobs: Issued vs Completed
Compares issued and completed jobs across engineers.
How It Works
Values: Distinct Count of Job Numbers
Category Axis: Issued Engineer
Legend: Job State
Applied Filters
Applied Filters
Completed
Sort Order
Invoiced
Completed
Cancelled
Unissued
Issued
Submitted
Stacked Column Chart – Jobs: Issued vs Completed vs Submitted
Displays the progression of jobs from issued through to submitted.
How It Works
Values: Distinct Count of Job Numbers
Category Axis: Issued Engineer
Legend: Job State
Applied Filters
Issued
Completed
Submitted
Sort Order
Invoiced
Completed
Cancelled
Unissued
Issued
Submitted
Column Chart – Job Status by Engineer
Provides a complete comparison of engineer workloads across the primary operational job states.
How It Works
Values: Distinct Count of Job Numbers
Category Axis: Issued Engineer
Legend: Job State
Applied Filters
Issued
Completed
Submitted
Invoiced
Sort Order
Invoiced
Completed
Cancelled
Unissued
Issued
Submitted
Final Remarks
The Engineer League dashboard provides an effective way to monitor engineer productivity, workload distribution, and operational performance. By combining league rankings, job status analysis, and first-time fix metrics, it enables managers to recognise high-performing engineers while identifying opportunities for coaching, workload balancing, or process improvement.
Regular use of this dashboard supports informed decision-making, encourages healthy performance benchmarking, and helps ensure engineering resources are utilised efficiently. It also provides valuable insight into job progression, completion rates, and service quality, making it an important operational reporting tool for engineering management.