Purpose of the Report
The Equipment Downtime Analysis - Top 10 Breakdowns dashboard is designed to help users identify equipment that experiences the highest number of breakdowns and the greatest amount of downtime. By highlighting the top-performing equipment in terms of breakdown frequency and downtime duration, the dashboard enables maintenance teams and operational managers to focus on assets that may require further investigation, preventive maintenance, or replacement planning.
The dashboard is divided into two pages, allowing users to analyse breakdown trends from two different perspectives:
By Instance – Focuses on the number of breakdown occurrences.
By Minutes – Focuses on the total downtime duration caused by breakdowns.
Together, these views provide valuable insights into equipment reliability and operational impact.
How to Access the Dashboard
From the main navigation menu, select the Self Service module.
Open the All Standard Dashboards folder.
Locate Equipment Downtime Analysis - Top 10 Breakdowns.
Click Preview to open the dashboard.
Apply any desired filters. The dashboard will automatically refresh based on the filters selected.
Dashboard Overview
The dashboard contains two pages:
Page 1 – By Instance
This page identifies the top 10 pieces of equipment based on the number of breakdown-related jobs recorded.
Page 2 – By Minutes
This page identifies the top 10 pieces of equipment based on the total downtime duration (in minutes) caused by breakdown-related jobs.
Both pages share the same:
Dashboard filters
Column chart layout
Supporting data table
Data filters and sorting logic
The primary difference is the measure used within the column chart.
By Instance Page
Dashboard Filters & Descriptions
Branch Name
Type: Drop-down selection
Description: Filters the dashboard to display breakdown information for a specific branch or operational location.
Date Range
Type: Date range selector
Default Value: Last 7 days
Description: Controls the reporting period for breakdown records included in the dashboard. Adjusting the date range updates both the chart and data table.
Column Chart – Top 10 Breakdowns by Instance
The column chart displays the Top 10 Equipment Records based on the number of breakdown-related jobs recorded during the selected period.
How It Works
Counts the total number of Job Numbers associated with each equipment.
Displays the top 10 equipment records with the highest breakdown frequency.
Sorted in descending order by the count of Job Numbers.
Helps identify assets experiencing the most frequent breakdown events.
Applied Filters
The chart only includes records where:
Task Type = Repair Job
Priority Code = Breakdown
Use Case Examples
Identify equipment that frequently experiences breakdowns.
Monitor recurring failures across assets.
Prioritise equipment for further investigation or maintenance review.
Support reliability and asset management initiatives.
Column Field Definitions (Data Table)
The supporting data table provides detailed breakdown information for the equipment displayed within the report.
Column Name | Description |
Equipment Details | Consolidated equipment information including Equipment ID, Make, Model, Type, and Serial Number. |
Job Number | Unique identifier assigned to the repair job. |
Reason For Call | Description of the issue reported when the breakdown job was raised. Commonly referred to as the job description. |
Root Cause 1 | Primary root cause category assigned to the breakdown. |
Root Cause 2 | Secondary level classification providing additional detail about the breakdown cause. |
Root Cause 3 | Third-level root cause classification for deeper analysis of the failure. |
Date/Time of Breakdown | Date and time when the breakdown event occurred or was recorded. |
Downtime Duration (Minutes) | Total downtime incurred for the breakdown event, measured in minutes. |
Data Table Filters and Sorting
The data table uses the same filters as the column chart:
Task Type = Repair Job
Priority Code = Breakdown
The data is sorted by:
Equipment Details (Ascending)
Downtime Duration (Minutes) (Descending)
This sorting structure groups records by equipment while highlighting the longest downtime events first.
By Minutes Page
Dashboard Filters & Descriptions
Branch Name
Type: Drop-down selection
Description: Filters the dashboard to display breakdown information for a specific branch or operational location.
Date Range
Type: Date range selector
Default Value: Last 7 days
Description: Controls the reporting period for breakdown records included in the dashboard. Adjusting the date range updates both the chart and data table.
Column Chart – Top 10 Breakdowns by Downtime Duration
The column chart displays the Top 10 Equipment Records based on the total downtime accumulated from breakdown-related jobs.
How It Works
Calculates the total Downtime Duration (Minutes) for each equipment.
Displays the top 10 equipment records with the highest cumulative downtime.
Sorted in descending order by the sum of Downtime Duration (Minutes).
Helps identify assets causing the greatest operational impact due to extended downtime.
Applied Filters
The chart only includes records where:
Task Type = Repair Job
Priority Code = Breakdown
Use Case Examples
Identify equipment responsible for the highest downtime losses.
Analyse the operational impact of equipment failures.
Prioritise maintenance activities based on downtime severity.
Support decisions regarding repairs, replacements, or asset upgrades.
Column Field Definitions (Data Table)
The data table contains the same fields as the By Instance page.
Column Name | Description |
Equipment Details | Consolidated equipment information including Equipment ID, Make, Model, Type, and Serial Number. |
Job Number | Unique identifier assigned to the repair job. |
Reason For Call | Description of the issue reported when the breakdown job was raised. Commonly referred to as the job description. |
Root Cause 1 | Primary root cause category assigned to the breakdown. |
Root Cause 2 | Secondary level classification providing additional detail about the breakdown cause. |
Root Cause 3 | Third-level root cause classification for deeper analysis of the failure. |
Date/Time of Breakdown | Date and time when the breakdown event occurred or was recorded. |
Downtime Duration (Minutes) | Total downtime incurred for the breakdown event, measured in minutes. |
Data Table Filters and Sorting
The data table uses the same filters as the column chart:
Task Type = Repair Job
Priority Code = Breakdown
The data is sorted by:
Equipment Details (Ascending)
Downtime Duration (Minutes) (Descending)
This sorting structure groups records by equipment while highlighting the longest downtime events first.
Final Remarks
The Equipment Downtime Analysis - Top 10 Breakdowns dashboard provides valuable insight into equipment reliability and operational performance by highlighting the assets most affected by breakdowns.
The By Instance page helps identify equipment that experiences breakdowns most frequently, while the By Minutes page focuses on equipment responsible for the greatest downtime impact. Together, these views enable maintenance teams to make informed decisions, prioritise corrective actions, and improve asset performance.
Users are encouraged to regularly review both pages to identify recurring issues, monitor downtime trends, and support proactive maintenance planning aimed at reducing equipment failures and operational disruption.