Let's start exploring this report!
The Oldest Ten Open Jobs Report provides visibility of the ten jobs that have been open the longest within the selected branch.
This report helps users to:
Identify jobs that have been open for the longest period.
Prioritise outstanding work to improve response times.
Monitor job completion performance.
Reduce the risk of delayed service and customer dissatisfaction.
Getting There
To access the Oldest Ten Open Jobs Report in Service Geeni, follow these steps:
Open the Business Intelligence module.
Click on the Reports sub-module.
In the Reports window, navigate to the Scheduling category.
Click the Oldest Ten Open Jobs module to open the report.
Add the desired filters (explained below), then click the Apply button to generate the report.
Available Filters and Their Impact
Use the filter at the top of the report to refine which jobs are displayed:
Branch: Filters the report by branch or depot. The report uses the branch selected in the main Service Geeni interface. If All Branches is selected, you can choose one or more branches.
Column Breakdown and Key Fields
Each row in the report represents a job or sub-job that is still open.
Column Name | Description |
Job No. | Unique job number including task number. |
Description | Task description of the job. |
Days Open | Number of days the job has been open. |
Date Raised | Date the job was created. |
Insight: Regularly reviewing the oldest open jobs ensures no job is overlooked, helping teams take prompt action to progress or close pending tasks.
The Oldest Ten Open Jobs Report is an essential tool for monitoring overdue tasks and prioritising operational workload.
Review this report daily or weekly to ensure the oldest open jobs are addressed promptly, helping maintain smooth scheduling and high-quality service delivery.