Overview
The Out of Order report provides a real-time overview of equipment that is currently marked as Out of Order (OOO). It enables users to monitor equipment that is unavailable for use, identify how long assets have remained out of service, review assigned engineers, and track active breakdowns requiring attention. The report is divided into three pages, each presenting the Out of Order information using different filtering criteria to support operational monitoring and maintenance management.
To access the report, navigate to Self Service from the main navigation menu, open the All Standard Dashboards folder, locate Out of Order, and click Preview. Users can apply the available filters, and the dashboard will automatically refresh to display the corresponding data.
Page 1 – Live OOO – Based on Equipment Status
This page displays all live Out of Order equipment based on the equipment status recorded within the system.
KPI Charts
Total OOO
Displays the total number of distinct equipment currently marked as Out of Order (OOO). This KPI includes equipment with a status of OOO and records where the equipment status is NULL.
< 1 Day
Displays the number of Out of Order equipment reported within the previous day, allowing users to identify newly reported Out of Order assets.
1 Day – 1 Month
Displays the number of Out of Order equipment with call dates occurring within the last month, excluding equipment reported during the previous day.
> 1 Month
Displays the number of Out of Order equipment that has remained out of service for more than one month, helping identify long-standing issues requiring further investigation.
Column Chart – Equipment Status
Displays the distribution of equipment based on their current equipment status.
Configuration
Values: Distinct Count of Equipment
Axis (Category): Equipment Status
This chart provides a quick overview of the different equipment status categories currently recorded.
Pivot Table – Live Out of Order Equipment
Displays detailed information for each active Out of Order equipment record.
Row Definitions
Row | Description |
Date | Date the job or breakdown was logged. |
Customer | Customer associated with the equipment. |
Site | Site where the equipment is located. |
Equipment | Equipment ID associated with the job. |
PostCode | Postcode of the equipment location. |
Engineer | Engineer currently assigned to the job. |
Job Number | Unique job reference number. |
Time Elapsed (Days) | Number of days the equipment has remained Out of Order since the call was logged. |
Note Added | Date and time the latest note was added. |
Note | Latest engineer or operational note relating to the Out of Order equipment. |
Filters Applied
Job State = Issued and Unissued
Equipment Status = OOO and NULL
Page 2 – Live OOO – Based on Job Priority Breakdown
This page focuses on Out of Order equipment associated specifically with Breakdown priority jobs.
KPI Charts
Total OOO
Displays the total number of distinct equipment currently associated with Breakdown priority jobs.
< 1 Day
Displays Breakdown priority equipment reported during the previous day.
1 Day – 1 Month
Displays Breakdown priority equipment reported within the last month, excluding the previous day.
> 1 Month
Displays Breakdown priority equipment that has remained active for more than one month.
Column Chart – Equipment Status
Displays the current equipment status for Breakdown priority jobs.
Configuration
Values: Distinct Count of Equipment
Axis (Category): Equipment Status
Pivot Table – Breakdown Equipment
Displays detailed information for Breakdown priority Out of Order equipment.
Row Definitions
Row | Description |
Date | Date the breakdown was logged. |
Customer | Customer associated with the equipment. |
Site | Site where the equipment is located. |
Equipment | Equipment ID associated with the breakdown. |
PostCode | Equipment location postcode. |
Engineer | Engineer assigned to the breakdown. |
Job Number | Unique job reference number. |
Time Elapsed (Days) | Number of days since the breakdown was reported. |
Note Added | Date and time the latest note was recorded. |
Note | Latest operational or engineer note for the breakdown. |
Filters Applied
Job State = Issued and Unissued
Priority = Breakdown
Page 3 – Live OOO – Based on VOR Flag on Priority
This page displays live Out of Order equipment using the Vehicle Off Road (VOR) priority criteria, allowing organisations to monitor assets that have been classified as unavailable for operational use.
KPI Charts
Total OOO
Displays the total number of distinct equipment currently marked as Out of Order (OOO).
< 1 Day
Displays equipment that became Out of Order during the previous day.
1 Day – 1 Month
Displays equipment that has remained Out of Order within the last month, excluding the previous day.
> 1 Month
Displays equipment that has remained Out of Order for more than one month.
Column Chart – Equipment Status
Displays the distribution of Out of Order equipment by equipment status.
Configuration
Values: Distinct Count of Equipment
Axis (Category): Equipment Status
Pivot Table – VOR Priority Equipment
Displays detailed information for equipment currently marked as Out of Order under the VOR priority criteria.
Row Definitions
Row | Description |
Date | Date the call was logged. |
Customer | Customer associated with the equipment. |
Site | Site where the equipment is located. |
Equipment | Equipment ID associated with the job. |
PostCode | Equipment location postcode. |
Engineer | Engineer assigned to the job. |
Job Number | Unique job reference number. |
Time Elapsed (Days) | Number of days since the equipment became Out of Order. |
Note Added | Date and time the latest note was added. |
Note | Latest engineer or operational note recorded against the job. |
Filters Applied
Job State = Issued and Unissued
Equipment Status = OOO and NULL
Final Remarks
The Out of Order report provides operational teams with a real-time view of equipment that is currently unavailable for service. By monitoring Out of Order assets based on equipment status, Breakdown priority, and VOR priority, users can quickly identify critical equipment requiring attention, monitor how long assets have remained out of service, review engineer assignments, and prioritise maintenance activities. This dashboard supports faster decision-making, improved asset availability, and more effective management of ongoing equipment breakdowns.