Let's see what this report is about!
The Open Repair Report provides a real-time view of all repair-related jobs that are currently open and not yet completed.
This report helps service, operations, and management teams to:
Monitor active repair jobs across customer sites and locations.
Track job progress and current job statuses.
Identify pending or delayed repair work.
Review the engineer allocation and workload.
Track equipment-related repair activity.
This report is an important operational tool for maintaining visibility of ongoing repair work and ensuring jobs are progressed efficiently.
Getting There
To access the Open Repair Report:
Open the Dashboard module.
Locate the Open Repair KPI.
(Optional) Select the gear icon on the KPI to configure report filters.
Select Apply to generate the report using the chosen filters.
Alternatively, select the KPI to open the report using the current filter settings.
Available Filters and Their Impact
The following filters can be used to refine the report data:
Area: Filters jobs based on the customer site area or location.
Useful for reviewing repair jobs within a specific building, floor, department, or operational area.
Equip. ID: Filters jobs associated with a specific equipment record.
Useful for tracking all open repair activity against a particular asset.
Column Breakdown and Key Fields
Each row represents an open repair sub-job record.
Column Name | Description |
Job No. | The unique job identifier combines the main job number and the sub-job number |
Job Description | Description of the repair task or sub-job being performed |
Call Date | The date and time when the job was created/logged |
Engineer | The name(s) of engineer(s) assigned to the job (multiple engineers displayed as a comma-separated list) |
Area | The specific location area within the customer site where the job is assigned |
Site Name | The name or description of the customer site |
Site Address | The full address of the customer site (combined from multiple address fields) |
Job Status | The current status of the job (e.g., Unissued, Issued, Scheduled, Partially Completed, Awaiting Approval) |
Equipment ID | The identifier of the equipment associated with the job |
Make | The manufacturer of the equipment |
Model | The model of the equipment |
Serial Number | The serial number of the equipment |
Description | Description of the equipment associated with the job |
Insight: This report only includes repair jobs that remain open or in progress.
Common job statuses may include:
Unissued
Issued
Scheduled
Partially Completed
Awaiting Approval
Multiple engineers assigned to the same job are displayed within a single record as a comma-separated list. The Site Address field is automatically constructed from the address information held against the site record.
The Open Repair Report provides visibility of ongoing repair activity and helps ensure repair work progresses through to completion.
Using this report allows teams to:
Monitor all active repair jobs.
Track job progress and identify delays.
Review the engineer allocation and workload.
Monitor equipment-related repair activity across customer sites.
Review this report regularly to ensure open repair jobs are progressing as expected. Applying filters such as Area or Equipment ID can help prioritise work, improve resource allocation, and maintain service response targets.