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The Repair vs Service Hours report provides insight into how service contract hours are utilised by comparing planned service hours against repair, non service hours for each equipment item under contract.
This report helps service managers and operational teams to:
Monitor how contract hours are being consumed.
Identify equipment with high repair hours compared to service hours.
Analyse service contract efficiency and potential cost exposure.
Support contract performance reviews and renewal decisions.
This report is useful for understanding service workload distribution and helping ensure service contracts remain commercially and operationally effective.
Getting There
To access the Repair vs Service Hours report:
Open the Business Intelligence module.
Select the KPI Viewer sub module.
Locate the Repair vs Service Hours report module.
Optional: Select the gear icon in the lower right corner of the report module to add or modify filters.
Select the Repair vs Service Hours report module to generate the report.
Available Filters and Their Impact
Use the filters at the top of the report to refine which service contracts and equipment are displayed.
Branch: Filters the report based on the selected branch in the main Service Geeni interface.
Only service contracts associated with the selected branch are included.
Updating this filter refreshes all contract and equipment data displayed within the report.
Pro tip: Use this filter to analyse service contract performance at branch level.
Period: Filters the report based on the contract start date and contract expiry date.
Only service contracts active within the selected period are included.
Contracts spanning the selected date range will still be evaluated.
Pro tip: Use a longer period to review full contract lifecycles or a shorter period for focused performance analysis.
Contract: Filters the report by selected service contracts.
Allows targeted analysis of specific contracts instead of all active contracts.
Pro tip: Useful when reviewing high value or high risk contracts.
Equip. ID: Filters the report by selected equipment IDs linked to service contracts.
Displays service and repair hours specific to the selected equipment only.
Pro tip: Use this filter to investigate equipment with unusually high repair hours.
Service Level: Filters the report by the selected service level assigned to the service contract.
Helps compare performance across different service coverage levels.
Pro tip: Use this filter to identify whether higher service levels correlate with increased or reduced repair activity.
Service Type: Filters the report by the selected service type assigned to the service contract.
Enables comparison between different contract service models.
Column Breakdown and Key Fields
The graph is split up Contract or Equipment.
Each row in the report represents an equipment item linked to a service contract.
Column Name | Description |
Equipment ID | Equipment ID associated with the service contract |
Contract Number | Unique, auto-generated service contract number (including contract version) |
Start Date | Date the service contract started |
End Date | Date the service contract will expire |
Service Level | Service level assigned to the service contract |
Service Hours | Total service-related hours recorded under the contract |
Repair Hours | Total non-service (repair) hours recorded under the contract |
Total Hours | Combined total of service and repair hours for the contract |
Insight: Comparing Service Hours against Repair Hours helps identify equipment or contracts that may be exceeding expected repair effort, potentially indicating reliability issues or the need for contract reassessment.
The Repair vs Service Hours Report is a useful performance and cost monitoring tool within Service Geeni.
By using this report, teams can:
Track how service contract hours are utilised across equipment and contracts.
Identify assets with high repair demand.
Support informed decisions around contract renewals, pricing, and service strategies.
Improve long term service planning and asset reliability management.
Review this report regularly, such as quarterly or during contract review cycles, to help ensure service contracts remain balanced, profitable, and aligned with actual service and repair demands. Early identification of high repair usage can help prevent cost overruns and service inefficiencies.