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The Service Calibrations On Time report provides visibility of service jobs completed under preventive maintenance contracts and whether they were completed on schedule.
This report enables service managers and operational teams to:
Monitor service tasks completed on time against agreed service dates.
Identify delayed service visits and investigate the reasons for schedule changes
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Review service performance across branches, customers, and sites.
Monitor compliance with service-level agreements (SLAs).
Improve scheduling efficiency and customer satisfaction.
This report is essential for maintaining contract compliance and ensuring preventative maintenance activities are delivered as planned.
Getting There
To access the Service Calibrations On Time Report in Service Geeni, follow these steps:
Open the Business Intelligence module.
Select the KPI Viewer sub-module.
Locate the Service Calibrations On Time report module.
Click the report module to generate the report.
Alternatively, click the gear icon in the lower-right corner of the report module to add or modify filters before generating the report.
Available Filters and Their Impact
Use the filters at the top of the report to refine which service jobs are displayed.
Period: Filters the report by the date the service job was created. Only jobs created within the selected date range are displayed.
Tip: Use a shorter period to review recent service performance or a longer period to identify trends in service delivery.
Branch: Filters the report by branch selection. The report automatically uses the branch selected in the main Service Geeni interface.
Tip: Focus on a single branch to review local performance or include multiple branches for a wider operational view.
Customer Account: Filters the report by customer account number.
Tip: Use this filter to review service performance for specific customers.
Site: Filters the report by customer site.
Tip: Useful for analysing service delivery across individual customer locations.
Equipment ID: Filters the report by equipment ID.
Tip: Review service history and timeliness for a specific piece of equipment.
Service Contract: Filters the report by service contract number.
Tip: Use this filter to monitor SLA compliance and service delivery against individual contracts.
Charts
Charts display the total number of service tasks completed on time compared to those completed late.
This chart provides a quick overview of service performance and contract compliance across the selected dataset.
Tip: Use this chart alongside the detailed report data to identify branches, sites, customers, or equipment with higher levels of late service completion.
Column Breakdown
Column Name | Description |
Branch | The branch responsible for the service job. |
Customer Name | Customer account linked to the service job. |
Site Name | Customer site where the service task was performed. |
Contract No. | Service contract number, including version where applicable. |
Job Description | Description of the service task. |
Equipment ID | Internal identifier of the equipment being serviced. |
Make | Equipment manufacturer. |
Model | Equipment model. |
Type | Equipment category or type. |
Serial Number | Equipment serial number. |
Year of Manufacture | Year the equipment was manufactured. |
Task No. | Unique Job Number-Task Number reference. |
Call Date | Date the service job was created. |
Service Date | Scheduled service date from the service contract. |
On Time? | Indicates whether the service was completed on or before the scheduled date. |
Completed Date | Date the service task was completed. |
Reason for Service Date Change | Reason provided for any service date change. |
State | Current status of the service job. |
Work Done | Summary of work completed during the visit. |
Regularly reviewing this report helps improve service performance, maintain contract compliance, and ensure preventative maintenance activities are completed as planned.
This report helps you:
Monitor service tasks completed on time and identify late visits.
Review compliance against preventative maintenance schedules and SLAs.
Investigate recurring delays and reasons for service date changes.
Analyse service performance by branch, customer, site, equipment, or contract.
Support continuous improvement of scheduling and service delivery processes.