When sending an email for various areas with Service Geeni you can setup who the email appears to be sent from. This does not have to be a real email address however consideration should be taken into account for people who will or want to reply back to the email, you may choose to setup a NOREPLY@ email address - speak to your IT support for additional help in this area. You maybe be using shared mailboxes or and a distrubtion list
either way
For Default communication templates
Navigate to the template.
@hoss email ticvk box
Check the box email
Click on the ellipse to choose email
Select or add an Email address.
Click on +Add, enter email address make sure you have the correct format .co.uk .com etc
Settings
This section lets you choose who the email should be emailed/sent from, select an Email Template and what format the exported data will be in; this will be sent as an email attachment.
Email From: Here, you can choose which address to send the email from.
Click the ellipsis and select one from the available options. You can also create a new one via the Add button.
Your system may have default settings configured. If not, refer to the guide on How to Set Up Send-From Accounts (see link). @JO can't find the article.
Bounce Back Email
In System Defaults you can set a Bounce Back Email ID.
Should an email address be incorrect this will send the bounced email back to an email address the bounce back email.
