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The Equipment VOR report gives visibility of equipment that has been classified as VOR due to job activity flagged with a VOR priority.
Use this report to monitor equipment downtime, review how long equipment has been unavailable, and identify operational areas that may need attention.
This report helps service teams, operations managers, and planners:
Identify equipment currently or historically affected by VOR conditions.
Monitor how long equipment has been off-road or unavailable.
Prioritise repairs and corrective actions for high-impact equipment.
Analyse VOR trends by branch, site, equipment type, make, or model.
Support operational reviews and downtime reduction activity
Getting There
To access the Equipment VOR report:
Open the Business Intelligence module.
Select the KPI Viewer sub-module.
Locate the Equipment VOR report.
Click the report module to generate the report using the default or previously applied filters.
Alternatively, click the gear icon on the lower-right corner of the report module to add or change filters, then click the report module to generate the report.
Available Filters and Their Impact
Use the filters at the top of the report to refine which VOR equipment records are displayed.
Branch: Filters the report by the branch or depot where the equipment is located. This uses the branch selection from the main Service Geeni interface.
Tip: Use this filter to assess VOR impact at a specific branch or depot
Period: Filters the report by the job creation date. Only VOR-related jobs created within the selected date range are included. This affects which VOR events are used when reviewing downtime.
Tip: Use a shorter period for recent downtime analysis, or a longer period for trend analysis
Equip. ID: Filters the report by selected equipment ID. Only VOR records linked to the selected equipment are displayed.
Tip: Use this filter to review downtime history for a specific piece of equipment
Equipment Make: Filters the report by the manufacturer or brand of the equipment.
Tip: Use this filter to help identify recurring VOR issues by manufacturer
Equipment Model: Filters the report by specific equipment models.
Tip: Use this filter to check whether certain models are more frequently affected by VOR incidents
Type Enquiry: Filters the report by equipment type or category.
Tip: Use this filter to analyse downtime by equipment classification
Site: Filters the report by the customer site ID where the equipment is located.
Tip: Use this filter when reviewing customers with multiple sites or location-based downtime
Column Breakdown and Key Fields
Each row in the report represents a single piece of equipment affected by a VOR event.
Column Name | Description |
Equipment ID | Unique identification number of the equipment |
Job Description | Description of the job that caused the equipment to be classified as VOR |
Status | Current operational status of the equipment |
Description | Description or name of the equipment |
Make | Manufacturer or brand of the equipment |
Model | Model name or number of the equipment |
Serial No. | Manufacturer’s unique serial number |
Type | Category or classification of the equipment |
Site Name | Site or location where the equipment is assigned |
No Days VOR (DD:HH:MM:SS) | Total duration the equipment has been VOR, displayed in days, hours, minutes, and seconds |
Insight: The No Days VOR value is calculated using the time between the VOR job start and completion. If the job is still open, the value reflects the downtime up to the reporting point.
The Equipment VOR report helps teams monitor equipment downtime and identify high-impact service issues within Service Geeni.
By using this report, teams can:
Identify equipment with extended VOR durations.
Prioritise repairs to reduce operational disruption.
Review downtime trends across branches, sites, equipment types, makes, and models.
Improve asset availability and service response times
Support decisions aimed at reducing future VOR incidents
Review this report regularly during operational reviews or service planning sessions to ensure VOR equipment is actively managed and downtime is minimise