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The Late Services Report provides visibility of service job punctuality by comparing completion dates against agreed service dates.
Use this report to identify service jobs completed early, on time, or late, helping teams monitor service performance and address delays before they become recurring issues.
This report helps teams to:
Monitor service jobs completed early, on time, or late.
Identify service delays that may impact customer satisfaction.
Review service performance across branches and periods.
Investigate trends in service delivery.
Support operational reviews and continuous improvement initiatives.
Getting There
To access the Late Services Report in Service Geeni:
Open the Business Intelligence module.
Select the KPI Viewer sub-module.
Locate and select the Late Services report.
(Optional) Select the gear icon on the report tile to add or modify filters before generating the report.
Available Filters and Their Impact
The following filters can be used to refine the report data:
Branch: Filters the report based on the selected branch in the main Service Geeni interface.
Tip: Use this filter to review service punctuality for a specific branch or compare performance across multiple branches.
Period: Filters the report based on the selected date range.
Tip: Use shorter periods for operational reviews and longer periods to identify service performance trends over time.
Punctuality Summary (Pie Chart)
The pie chart provides a summary of service job punctuality within the selected filters.
Early: Service jobs completed before the Late Cut-Off Date.
On Time: Service jobs completed on the Late Cut-Off Date.
Late: Service jobs completed after the Late Cut-Off Date.
This provides a quick overview of service performance and highlights areas that may require further investigation.
Column Breakdown and Key Fields
Each row in the report represents an individual service job.
Column Name | Description |
Job Number | Unique job number. |
Equipment | Equipment ID associated with the service job. |
Site Name | Customer site where the service was carried out. |
Area | Area associated with the customer site. |
Sub Area | Subdivision of the site area. |
Service Date | Agreed service date. |
Start Date | Date the service job was started. |
Completed Date | Date the service job was completed. |
Elapsed Day Count | Number of days between the start date and completion date. |
Late Cut-Off Date | Date after which the service job is considered late. Calculated as the Service Date plus seven days. |
Punctuality | Indicates whether the service job was completed Early, On Time, or Late. |
Insight: Focusing on the Late Cut-Off Date and Punctuality columns helps quickly identify overdue service jobs and investigate potential causes of delay.
The Late Services Report is an important tool for monitoring service delivery performance and identifying opportunities for improvement.
Using this report allows teams to:
Identify delayed service jobs.
Monitor service performance across branches.
Improve accountability around service delivery.
Investigate recurring causes of delays.
Support operational reviews and performance reporting.
Review this report regularly, typically weekly or monthly, to maintain visibility into service performance and ensure delayed jobs are addressed promptly.