Service Geeni is excited to announce the launch of its Live Chat feature, designed to streamline troubleshooting and enhance your support experience.
Where Can I Find it?
Built into our Help Centre icon, you can find the Send us a message option.
This opens up a live chat with one of our experts.
Why Use Live Chat?
Connect directly with our team for quicker responses and reduced email back-and-forth.
More efficient than phone support, eliminating hold times and streamlining issue resolution.
Personalised support, tailored to your specific needs.
Instant access to resources, including links, guides, and documentation.
When Should I Use Live Chat?
“How do I…?” questions – Get guidance on performing specific tasks or navigating system features.
Advice on system functionality – Ask for recommendations or best practices for using the system effectively.
Reporting system issues – Notify us of any technical problems or disruptions.
What Can’t Be Handled via Live Chat?
Updates on existing tickets or issues – Please request updates through the support portal or by replying to the original ticket email.
Change Requests – These are handled by our Product team and should not be chased via Live Chat.
Abuse of Live Chat or Support Staff
Misuse of the Live Chat feature may result in access being revoked. Disrespectful behaviour towards our support team will not be tolerated. We're here to help—please treat our team with courtesy and respect.