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Navigating the Help Centre

Learn how to use this feature

J
Written by Jo Bigg
Updated over 3 months ago

To access the Service Geeni Help Center, all you need to do is click on the search icon in the bottom right corner.

The icon expands into this neat little window.

Here, you have three sections.

  • Home

  • Message

  • Help


Home

In the home section, you have:

  • Search for help: This field lets you search by a keyword or phrase. This will scan our Video Library and the Help Centre (which contains all the articles).

If you are unable to access this service please log a ticket via the

email address : [email protected]

  • Video Library: This button will take you to our YouTube video library

  • Help Centre: You can access our Help Centre directly via the Help Centre option.


Message

The message feature lets you send an instant message to our team of specialists. You will receive a response within this chat as well as an email notification (the email is the same as your Service Geeni login).


Help

The help section is a mirrored version of the online Help Centre.

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