Attempt / Omit Reason
The Attempt / Omit Reason access right in Service Geeni allows users to manage the predefined reasons used when a job visit is attempted or omitted.
Purpose
The Attempt / Omit Reason access right allows users to create and maintain the list of reasons engineers can select when a job visit cannot be completed.
These reasons help explain why work could not be performed and provide valuable operational insight for reporting and customer communication.
Common examples include access issues, equipment being unavailable, or the customer not being present.
Where It Is Used
Within the system, Attempt / Omit Reasons can be found here:
• Mobile
Permission Options
Editable permissions for this Access Right are:
• Create
• Delete
• Edit
• View