Please find details below of the items included in this latest release.

A New version of the Mobile App has been released, release notes for this can be found here: Mobile Release Notes

We’ve added a new, easy-to-use option to mark a customer as “on stop” directly from their record. When you try to raise a job for a customer who is on stop, you’ll now see a clear warning before proceeding.

Some users experienced situations where submitting a job would fail silently, with no feedback or explanation. With this update, you’ll now receive clear feedback if something goes wrong, making it easier to understand what’s happening and resolve any issues quickly.

We’re excited to introduce a new feature that gives you richer notifications and emails when forms are submitted as part of a job. Now, notifications will include the engineer’s name, the job number (with a direct link), and the submitted form (linked to its PDF). This makes it much easier for you to review completed work and access documentation instantly.

Message/Email: Engineer Alex has just completed form 123 for Job #456.

We have changed the “Raise a Job” experience to make it faster, clearer, and more flexible for everyone:

Edit Site Address on the First Page:
You can now update the site address right from the very first screen, so there’s no need to click through extra steps or pop-ups. This makes it easier to get the job details right from the start.

Engineer Selection Up Front:
The engineer field is now available on the first page as well, so you can assign the right person to the job immediately.

No More Confirm Page:
We’ve removed the old “Confirm Job” page. Now, you can review and submit all your job details in one place, saving you time and reducing confusion.

Clear Action Choices:
When you’re ready to raise a job, you’ll see two clear call-to-action buttons:

We’ve enhanced the SSR Engineer dataset to include the field “branch name”.

An improvement has been made to the system to make the Mobile Gateway more resilient to network issues.

Some customer accounts that were set as inactive still appeared in the active customer list, making it harder to keep your records clean and up to date. With this update, when you mark a customer as inactive, they will now reliably show up only in the inactive list.

We fixed an issue where bin numbers sometimes didn’t show up correctly when using multiple sessions or tabs. Now, you’ll always see the right bin numbers when editing or viewing stock, even if you’re working across different browser windows.

We have fixed an issue where users sometimes saw a 'Duplicate Transaction Number' error when posting purchase invoices. The sequence is now updated immediately, ensuring it remains correct even if there are errors during the process.

When raising a new job from an unserviceable item on a Form, the job priority will now be set automatically. This means user no longer have to manually assign a priority code

We’ve fixed an issue where special characters (like “&”) in customer names didn’t display properly in email subjects. Now, email notifications will show customer names exactly as intended, making your communications look more professional and easier to read.

We resolved a problem that caused errors when filling out manual equipment transfer details on hire contracts. Now, you can confidently add and transfer equipment without running into unexpected errors, making contract management more reliable and straightforward.

We’ve made improvements to how the system handles mobile activity changes and part bookings. This update reduces the chance of booking failures and ensures that your mobile actions like booking parts or updating job activities are processed smoothly and reliably.

Applying filters to equipment records is now much faster and more stable. Previously, some users experienced slowdowns or unresponsive screens when using filters. This update ensures that searching and filtering equipment lists is smooth and efficient, even with large datasets.

When issuing multiple jobs to a team using the batch issue feature, all selected engineers will now be assigned as intended. This fix eliminates the need for manual corrections and ensures your team assignments are accurate every time.

We fixed an issue where newly created stock items weren’t immediately available to add to job quotes. Now, when you create a new stock item during the quoting process, it will appear right away, making quoting and inventory management more seamless.

We fixed an issue where invoices sometimes failed to post to Xero due to API rate limits or unnecessary data syncing.

Some users noticed that equipment details were missing from hire contracts. This bug has been fixed and equipment will now always display as expected.

When creating a purchase order for equipment, all specification fields from the catalogue will now be automatically filled in. This saves user time, reduces manual entry, and ensures your purchase orders are complete and accurate.

Reminder emails were sometimes including equipment from unrelated customers or sites. With this fix, reminder emails will only include the equipment that actually belongs to the intended customer or site, making your communications clearer and more relevant.

We fixed a bug where equipment could be dropped from a hire contract if it was assigned to a different depot. Now, all equipment you add to a contract will remain visible and properly tracked.

Previously, some equipment deal invoices were missing a link to the customer account, which could cause issues with documentation and accounting. This update ensures every invoice is properly linked, making your records more reliable and your finance processes smoother.

We resolved an issue where searching or paginating through new service contracts didn’t work correctly if only site records were added. With this fix, users can efficiently manage and navigate large contracts, saving time and reducing frustration.

Previously, exporting job control data filtered by ‘raised by’ could result in errors. This bug fix ensures users can now export filtered job data without any issues.

We’ve fixed an issue where audit logs for site deactivation weren’t showing up in the user interface.

We’ve fixed an issue where occasionally service contracts would stop generating invoices after the first year. Now, rolling contracts will continue to invoice as expected

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