This guide provides information on the software and hardware compatibility requirements for the Service Geeni mobile app.
For the best performance, we recommend checking that your device meets the specifications below.
Android Compatibility
The Service Geeni mobile app supports Android 5.1 (Lollipop, API 22) and above.
Android Phone Hardware Requirements
For the best performance on Android phones, we recommend the following specifications:
Component | Requirement |
CPU | Octa-core ARM Cortex-A53 / Cortex-A55 or equivalent (e.g., Snapdragon 450 / 460, Helio G25, Exynos 850) |
Clock speed | 1.8 GHz or higher |
RAM | 4 GB minimum, 6 GB recommended |
Android Tablet Requirements
Tablets require more memory than phones, as they render larger screens, larger job lists, attachments, images, signatures, and certificates.
Minimum supported tablet specification:
Component | Requirement |
OS | Android 8.0 (API 26) or later |
RAM | 4 GB minimum |
Internal storage | 64 GB minimum, with at least 6 GB free |
CPU | 64-bit octa-core, 2.0 GHz or higher |
Software | Android System WebView and Google Chrome kept up to date |
Recommended tablet specification:
Component | Requirement |
OS | Android 11 or later |
RAM | 6 GB or higher |
Storage | 128 GB or higher |
Connectivity | Wi-Fi 5 or better, or stable 4G/5G |
Display | 8-inch+ display, 1280 x 800 minimum (1920 x 1200 recommended) |
For engineers regularly working with photos, attachments, certificates, offline data or large job lists, 6 GB RAM or higher is strongly recommended.
RAM Summary
Device type | Minimum | Recommended |
Phones | 4 GB | 6 GB |
Tablets | 4 GB (light use only) | 6 GB or higher |
Note: Tablets with 3 GB RAM are not recommended and may experience reduced performance.
iOS Compatibility
The Service Geeni mobile app supports iOS 11 and above.
What if my device doesn’t meet the requirements?
OS version below the minimum: The app cannot be installed; the Google Play Store or Apple App Store will block installation.
Hardware below the minimum (but OS compatible): The app may install, but you may experience noticeable slowdowns when navigating the app, receiving updates, or handling larger job lists and attachments.
Broadband Speed
For the best experience, we recommend using a stable internet connection.
Slow or unreliable connections may affect app performance, particularly when downloading updates or using features that require an internet connection.