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FAQ-Contracts Not Appearing Correctly

J
Written by Jo Bigg
Updated over a month ago

Problem

You may find that your contracts don't appear correctly in the system.


Possible Cause:

  • Contracts may not be assigned to the correct customer.

  • Charge codes may not be set properly, leading to conflicts.

  • Sales Analysis Code may not be properly linked to prepaid invoices.

Solution:

  • Verify that the contract is associated with the right customer.

  • Check and adjust contract charge codes to prevent incorrect billing.

  • Ensure the Sales Analysis Code is properly set to avoid invoice generation issues.

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