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The Repeated Failures report identifies equipment that has experienced recurring service issues within a selected time period. It helps service, maintenance, and management teams spot unreliable assets and understand the financial and operational impact of repeated breakdowns.
Use this report to:
Detect equipment with repeated failures over time.
Review engineers, customers, and suppliers involved in recurring issues.
Analyse the cost, revenue, and margin impact of repeat work.
Support maintenance planning, warranty claims, and supplier quality reviews
Getting There
When you need to run the Repeated Failures report:
Open the Business Intelligence module.
Click Reports.
In the Reports window, open the Equipment category.
Select Repeated Failures.
Apply your filters, then click Apply to generate the report.
Available Filters and Their Impact
Branch: Filters the report by the branch (depot) where the equipment is located. Helps isolate repeated failures to a specific operational site. Leaving this blank returns results across all branches.
Period: Filters the report by the job creation date. Defines the timeframe used to identify repeated failures. Adjust this range to review recent issues or analyse long-term trends.
Equip. ID: Filters the report by a specific Equipment ID. Useful when investigating the service history of a single asset.
Equipment Make: Filters the report by the manufacturer of the equipment. Allows you to identify failure trends linked to a specific make.
Equipment Model: Filters the report by a specific equipment model. Helps compare performance across models within the same category.
Type Enquiry: Filters by equipment type (for example, generator, pump, or compressor). Highlights whether certain equipment categories are more prone to failure.
Engineer: Filters by the engineer assigned to the job. Provides visibility into service patterns and repeated failures handled by specific engineers.
Column Breakdown and Key Fields
Each row in the Repeated Failures report represents a job or service event involving equipment identified as a repeated failure.
Column Name | Description |
Equipment ID | Unique identifier of the equipment. |
Equipment Make | Manufacturer of the equipment. |
Equipment Model | Model name or number of the equipment. |
Equipment Type | Classification of the equipment (for example, HVAC unit or excavator). |
Engineer | Engineer responsible for completing the job. |
Supplier | Supplier associated with the equipment. Useful for warranty tracking and supplier performance reviews. |
Customer | Customer account linked to the equipment or job. |
Charge Code | Charge code applied to the job for financial classification. |
Job Number | System-generated job reference, including task number (for example, 12345–1). |
Cost | Total cost of the task, including labour, parts, and materials. |
Revenue | Total charge value associated with the task. |
Margin | Calculated as Revenue minus Cost. |
Notes | Details entered against the repeated failure, describing the issue or actions taken. |
The Repeated Failures report supports proactive maintenance and service improvement by highlighting assets with recurring issues.
Review this report monthly or quarterly to track reliability trends. Use it alongside Equipment Performance or Failure Analysis reports to build a complete view of asset performance.